Job Description - Customer Service Rep in Trenton
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Customer Service Rep

Ref: US_EN_6_971578_1423478

Posted on 29 December 2021
Job Location
Trenton, New Jersey
Contract Type
Contract/Temporary
Category
Administrative / Clerical

*Remote Position*

Hours of operation: 8:00am 8:00pm Monday through Friday for an 8 hour shift

Shift is based on client needs

Training - 4-6 weeks 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
  • Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
  • Identify customer’s needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain a current knowledge of products offered in catalog to support providing basic product information.
  • Handle customer complaints: Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
  • Ensure order processing holds are addressed in a timely manner.
  • Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.
  • Generate sales invoices upon request.
  • Retrieve voice messages each morning and process accordingly.
  • Provide support to the sales team on pricing, quotes, product samples, customer inquiries.
  • Liaise with other departments to resolve customer inquiries.
  • Provide feedback to department leadership as needed.
  • Actively engage in projects to improve service levels.
  • Perform other related duties as assigned by management.
  • Adhere to Integra Core Values.
  • The ability to act as an essential employee within the Customer Service Department
  • Skills:

  • Ability to speak, read and write English.
  • Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes.
  • Passion for customers and delivering a world-class service experience.
  • Demonstrated critical thinking, problem solving and analytical skills.
  • Sense of urgency and proven ability to work under pressure.
  • Attention to detail and strong organizational skills.
  • Must be able to give and welcome constructive feedback; contribute to building a positive team spirit and friendly and engaging work environment.
  • Ability to adapt to and embrace change.
  • Understanding of the Order to Cash process and related systems; Oracle, SalesForce.com, GHX, EDI, Movex. MS Office experience desirable.
  • Please send your resume for the Customer Service Rep role to connor.graham@modis.com

    Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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