Job Description - Director of IT Operations Support in Verona
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Director of IT Operations Support

Ref: US_EN_6_916327_1456909

Posted on 20 July 2022

A Director of IT Operations Support in Verona, NY is available through Modis. Must hold a Bachelor’s Degree in Management Information Systems, Business Management, or a related field to be considered for this position. You will serve as a member of the senior leadership team, providing dynamic leadership to a large team delivering responsive customer and application support to the companies diverse and growing operations.   

Director of IT Operations Support job responsibilities:

  • Effectively oversees customer service, operations, and application support functions within the IT department.  Proactively plans and monitors the activities of personnel.  Establishes, directs, and enforces priorities, work programs and the allocation of resources.
  • Provides direction on mission-critical information technology systems; including gaming, hotel, food and beverage, retail, entertainment, and event operations.  Ensures all mission-critical systems are available and supported on a 7x24 basis.
  • Provides long-term vision and strategy as it pertains to applications support and customer service functions.
  • Ensures all employees are working towards the common IT vision, strategy, and direction.
  • Leads the team by example in providing exceptional customer support and delivering technology solutions to achieve quality standards; creates a positive and engaging culture for the team, offering meaningful development opportunities and setting accountability for a high level of performance.
  • Effectively maintains responsibility for IT component of property-wide support.
  • Directly participates in interdepartmental technology planning and coordination activities to accomplish specific objectives.
  • Works with the Vice President of Innovation to develop and implement organizational policies and procedures regarding appropriate usage of technology within the organization.  Ensures operational policies and procedures are clearly documented and updated as required.
  • Prepares annual and interim budgets for areas of responsibility.  Conducts analysis, develops budgets, and proposes funding strategies to support IT department technology investments.
  • Works with the Vice President for Innovation to effectively evaluate and select information technology solutions, products, and services.  Negotiates and reviews vendor proposals, partnership agreements, and contracts for purchase of those IT products and services.
  • Mentor and evaluate members of the staff
  • Support Oneida Technical Solutions including assistance with reviewing/writing proposals as well as day to day oversight of some contracts.
  • Qualifications:

  • A Bachelor’s Degree in Management Information Systems, Business Management, or a related field is required.
  • Minimum 7 years related experience
  • Experience in managing large and complex budgets in a sophisticated and collaborative business environment.
  • If you are interested or would like more information on this Director of IT Operations Support position, please contact Gina Manioci at 585-512-1476 or by email at gina.manioci@modis.com

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

    The Company will consider qualified applicants with arrest and conviction records.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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