IT Support Specialist

Akkodis is recruiting for an IT Support Specialist.

Pay range: 22-26/hourly and 42-52K

 

Job Summary:

Act as the first point of contact via phone or email to record, triage, and resolve or escalate end user IT issues, using established documentation and processes to maintain high efficiency and customer satisfaction.

 

Essential Functions & Accountabilities:

·         Act as the first point of contact for all internal customer incidents and requests.

·         Display exemplary customer service skills.

·         Follow the service desk management processes & procedures.

·         Ensure all incidents and requests are recorded and updated within the service desk system.

·         Escalate support calls in accordance with IT procedures.

·         Ensure all incidents are correctly categorized & prioritized.

·         Resolve all incidents at the first point of contact where possible.

·         Communicate, share problems and resolutions, and work with the other IT staff in order to effectively deliver IT services.

·         Enforce the security policies of the organization and follows Sarbanes Oxley IT audit processes.

·         Drive incident resolution and articulate clearly and concisely with end users.

·         Maintain customer confidence and protect operations by keeping information confidential.

·         Contribute to and ensure the effective use of the Knowledge Management tool.

·         Understand the business drivers and the environment that the business partners operate within.

·         Maintain and build professional and technical knowledge by attending educational workshops and training events.

·         Participate in the out of hours support call rotation.

·         Perform other related duties as assigned.

 

Qualifications

Knowledge, Skills and Abilities:

·         Excellent Customer Service skills and commitment to ensuring customer satisfaction.

·         Effective and clear communication skills.

·         Good technical knowledge.

·         Able to organize workload and manage own time effectively.

·         Have an analytical approach to problem solving.

·         Strong team ethic, but also able to work unsupervised.

·         Understanding of the business and how IT can have an impact on it.

·         Confident and professional manner, demonstrating discretion & confidentiality.

·         Ability to make decisions based on the information at hand.

 

Experience:

·         Minimum 1-2 years of IT experience in a support role with working knowledge of PC hardware and software.

·         Familiarity with the principles of ITIL.

 

Education:

·         Certifications in A+, Network+, MCDST, MS, HDI/SDI preferred.

If you are interested in this IT Technical Specialist job, then please click APPLY NOW.  For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Mike Keegan at 585-465-1236 or michael.keegan@akkodis.com

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.  Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records. 

Pay Details: $22.00 to $26.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.