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Tier III Telecom/Network Engineer

Ref: US_EN_6_914797_1084532

Posted today
Job Location
West Des Moines, Iowa
Contract Type
Permanent
Category
Information Systems

This is a permanent role and not accepting C2C, H1s, OPT, or EAD. Must be able to work Full-TIme without sponsorship at anytime!

Send resumes to allyson.swinton@modis.com or apply here today!

Seeking a strong Technical Engineer with strong experience with either Avaya or Cisco phones with experience in project implementation and upgrades!

Job Summary:                  

The Tier III Engineer is a key position on our Technology team that designs, develops and maintains core functionality for customers. While working in a swift and timely manner, the position is the front line for the company’s technical implementations/support initiatives and directly interacts with users to resolve their projects or service issues.

Responsibilities:

  • Practice strong customer service to help foster and enhance our relationships with our clients.
  • Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure, which includes desktop, network, server and voice systems.
  • Maintain current knowledge of relevant technology and researches industry best practices.
  • Gain and maintain certifications in assigned area of expertise.
  • Work with the end user to resolve desktop level helpdesk tickets.
  • Coordinate with Technology management to resolve desktop, network, server and voice hardware or software based issues.
  • Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state.
  • With limited guidance from other project members, create and maintain basic to moderately complex systems for the benefit of internal and external customers.
  • Assist in the development of technical application design documents.
  • Under limited guidance of other project members, provide initial unit testing of all system changes with the goal of providing a stable production environment.
  • Assist project team members in developing scope documents and project estimates.
  • Communicate consistently and effectively with customers and business associates to build trust and create successful partnerships.
  • Develop knowledge of internal and external customers’ business and help provide options to resolve issues and/or proactively advance organization forward.
  • Complete assigned tasks in a timely manner and communicate status to project manager or technical lead.
  • Utilize corporate systems to fully and accurately track time and material. 
  • Track all documentation and communications through Carrier Access IT, LC.’s internal database.
  • Understand the impact of projects on both business and technology infrastructure.
  • Mentors and coaches for the development of others
  • Performs other duties as assigned in alignment with CAI processes & protocols.

Desired Qualifications/Skills:

  • Exceptional customer service orientation.
  • Bachelor’s degree and 5+ Years in Information Technology or related field.
  • 4+ years of supporting Avaya and/or Cisco voice environments.
  • Strong understanding of Avaya IP Office and ASBCE physical and virtual configurations.
  • Moderate to advanced knowledge of SIP, SSL certificates, and session border controllers.
  • Preferred ACIS and or ACSS certifications.  
  • Moderate to advanced knowledge of network topologies  and networking components including routers, switches, VPN concentrators, and firewalls.
  • Strong technical knowledge of telecommunications, network and PC operating systems.
  • Competence in diverse technology skills, network/server/voice infrastructure design/build/modification and LAN/WAN administration.
  • Excellent verbal and written communication skills.
  • Ability to conduct and direct research into technical issues and products as required.
  • Ability to present ideas in a business-friendly and user-friendly language.
  • High level of self-motivation.
  • Keen attention to detail.
  • Proven analytical, strategic thinking and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks efficiently in a high-pressure, fast-paced environment.
  • Ability to thrive in a culture of growth, change and continuous learning.
  • On-call availability.
  • Ability to travel.
  • Ability to work in an environment which may require:
    • sitting for extended periods of time
    • dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components
    • occasional inspection of cables in floors and ceilings
    • lifting and transporting moderately heavy objects, such as computers and peripherals
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