Job Description - Help Desk Analyst in Wickliffe
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Help Desk Analyst

Ref: US_EN_6_914770_1464669

Posted on 12 September 2022

Help Desk Analyst:

Modis, the leader in the IT & Engineering staffing industry, is currently interviewing candidates for the position of Help Desk Analyst.  This is a long-term contact position. 


This position will be the user’s single point of contact for support. Support Analysts can expect to spend their time working on the phones with end users and may visit the end user’s desk to solve support issues when remote tools are not available. This position will require frequent interaction between the help desk team and desktop team.

This is a long-term contract position with a Fortune 500 company.


  • Provide accurate and thorough solutions to user problems. Escalate or transfer problems when appropriate.
  • Provides information to customer/end-user regarding the status of their incidents or service calls.\
  • Troubleshoot PC hardware and software problems; software installations and upgrades; provide first level of support for applications, network, server, and security.
  • Research, resolve, and respond to questions received in accordance with set policies and procedures.
  • Continuous development of communication skills, problem solving techniques, and the creation of more efficient support methods.
  • Skills:

  • Microsoft Windows 10
  • MS Teams
  • Microsoft Office 365 (Outlook, Word, Excel, Access, PowerPoint)
  • Microsoft Internet Explorer / Edge
  • MS Teams
  • Adobe Acrobat Reader
  • Palo Alto VPN
  • If you’re interested in this  Help Desk Analyst position, please apply below or send your resume directly to

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    The Company will consider qualified applicants with arrest and conviction records

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