Job Description - IT Applicaton Administrator in Williamsburg
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IT Applicaton Administrator

Ref: US_EN_6_914757_1463179

Posted on 06 September 2022

If interested please contact and send resume to Amanda Workman at amanda.workman@modis.com.

REPORTING RELATIONSHIPS:

 

Reports to Associate Director of Information Technology

POSITION SUMMARY:

The Application Administrator is responsible for effective provisions, installation/configuration, operation, and maintenance of software for Kinze Manufacturing Inc. This includes, but is not limited to, supporting all the productivity tools, 3rd party applications, and manufacturing related software utilized within Kinze Manufacturing Inc. by researching new patches and software releases, testing, applying software updates, and helping with the configuration of new features. The Application Administrator will analyze and resolve user issues in a timely and accurate fashion as well as provide end-user training where required.

 

POSITION DUTIES AND ACCOUNTABILITIES:

  • Install, configure, and administer software applications, related hardware, and any other corresponding IT assets.
  • Ensure application license and service agreements related to assigned applications are acquired, executed, and renewed as necessary.
  • Document/update processes and procedures for supporting applications.
  • Provide Tier II technical support in accurately troubleshooting or researching software so that problems are resolved quickly without significant interruption to service.
  • Maintains accurate and appropriate change control records.
  • Plan, prioritize, estimate, manage, and deliver projects and work efforts on time.
  • Recommend modifications to business processes and technology to reduce user problems.
  • Provides on-call support on a rotating schedule or as needed for emergency situations, including outside of normal business hours.
  • POSITION SPECIFICATIONS:

  • Proven experience in overseeing the installation, configuration, and administration of software applications within a business environment.
  • Experience managing software vendors.
  • Ability to research, prepare, and present cost estimates justifying software value.
  • Share Point administration experience required.
  • Working knowledge of O365 and/or other collaboration tools is desired.
  • Experience with SolarWinds Web Help Desk – ITSM is a plus.
  • Working knowledge of Adobe products and remote support solutions is desired.
  • Experience with administration of Jira and Jira-related Atlassian partners desired.
  • Experience with Skyvia, ServiceSkills.com, Asana, and Yooz is valued.
  • Working knowledge of network and PC operating systems, protocols, and standards.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong customer service orientation.
  • College diploma or university degree in the field of management information systems, computer information systems, computer science or related field and 5 years related work experience.
  • WORKING CONDITIONS:.

    Working Time

    · Position may require additional night or weekend work as required to complete job duties and assignments

    · Be available for on-call duty when necessary and assigned by Manager. This may include holidays and weekends.

    · Required to work during shutdown hours, holidays, and weekends to complete special projects

    Environment

    · Standing, walking, and sitting at workstation for extended periods of time

    · Performing tasks with computer for extended periods of time

    Travel

  • Requires no or minimal travel with very few overnight stays
  • Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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