Military Alliance Reskilling Initiative

Military Alliance Reskilling Initiative

A partnership between the Adecco Group US Foundation and Modis Academy

As a military spouse we know remote work is key to your long-term career mobility and success.

  • Do you enjoy working with computers?
  • Does providing world class customer service describe a personal skill you have?
  • Have you considered a career in IT, but don’t know where to begin?

If you answered yes to any of these questions, it’s time to start your journey with us.

The Modis Academy and the Adecco Group Foundation is offering 25 scholarships to military spouses. The scholarship will include IT helpdesk training, CompTIA A+ training and exam.

In this reskilling learning series, you will propel yourself into the IT industry by completing our foundational course on helpdesk training, CompTIA+ certification and exam. Additionally, you will participate in live, instructor led workshops designed to prepare you for the world of remote work, as well grow your network with other military spouses entering the technology field.

As a trained Entry Level IT Helpdesk Technician, you will have the foundational skills necessary to provide technical assistance and support related to computer systems, hardware, and software. This career pathway will require that you answer users' questions, train users on basic system and computer functions, address system and user issues, and resolve issues in a timely and professional manner. Customer Support & Technical Assistant are an important part of the IT team; if this type of opportunity sounds like a match and is of interest to you, please apply today!

Please see below for typical responsibilities for a Customer Support / Technical Assistant



Responsibilities:

  • Provide standard help desk assistance, including:
  • Log all help desk interactions
  • Administer help desk software
  • Respond to requests for technical assistance in person, via phone, chat, or email
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise users on appropriate procedures
  • Follow up with customers and users to ensure complete resolution of issues 
  • Follow help desk protocols and procedures, including:
  • Identify and escalate situations requiring urgent attention
  • Redirect problems to correct resource
  • Track and route problems and requests and document resolution

Recommended Skills / Background:

  • Customer Service experiences
  • Independent, self-directed worker
  • Critical thinking and problem-solving skills
  • Conflict-resolution skills
  • Ability to follow oral and written instructions
  • Interpersonal and communication skills
  • Detail-oriented