Government Staffing Case Studies | Modis US

Government Services Case Studies

U.S. Department of Homeland Security

Department of Homeland Security (DHS)
U.S. Customs and Border Protection (CBP)
Global Enrollment System (GES)

Modis Government Services personnel delivered technical leadership to U.S. Customs and Border Protection in its efforts to produce an inexpensive, secure, biometric passport card as an alternative to a traditional passport book for use by U.S. citizens in border communities who frequently cross land borders. The card meets the land border crossing requirements of the statutory Western Hemisphere Travel Initiative. The initiative requires that anyone applying for admission to the United States, including U.S. citizens, present secure travel documents that denote citizenship and serve as proof of identity.

Our team led the development of the Global Enrollment System (GES) biometric capture capabilities, including enrollment in IDENT (US-VISIT Automated Biometric Identification System) and obtaining rap-sheets/criminal history from IAFIS (Integrated Automated Fingerprint Identification System), and modernized the systems to improve code reuse, performance and maintainability.

Department of Homeland Security (DHS)
U.S. Customs and Border Protection (CBP)
Land Border Integration (LBI)

Modis Governemnt Services partners on the U.S. Customs and Border Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative (ITI) contract to design, develop, test and implement advanced biometric solutions that identify individuals and vehicles that illegally enter and exit the US via its Canadian and Mexican borders. The contract builds on the Western Hemisphere Travel Initiative (WHTI) contract, which utilizes automated license plate reader (LPR) technology to screen vehicles crossing the border, as well as radio frequency identification (RFID) technology to confirm the citizenship and identity of travelers with WHTI-approved, RFID-enabled travel documents. LPRs are the core technology component of the “triangle strategy,” which leverages WHTI investments in inbound processing with outbound enforcement operations and Border Patrol checkpoints to ensure that information is available as needed at each point in the CBP process.

Department of Homeland Security (DHS)
Office of Biometric Information Management (OBIM)

Modis Government Services Engineers have extensive experience supporting the Operations, and Maintenance of the Automated Biometric Identification System (IDENT) used by the Office of Biometric Identity Management (OBIM). OBIM provides biometric identity services to The Department of Homeland Security by collecting, storing, and analyzing biometric information through IDENT. Biometrics shared by OBIM and linked to specific biographic information allows a person’s identity to be established and verified by the U.S. government. IDENT provides rapid identification of individuals with outstanding criminal warrants through electronic comparison of ten-print digital finger scans against a vast nationwide database of previously captured fingerprints. These services help thwart identity fraud and inhibit criminals and immigration violators from crossing our borders. Using biometrics alone, OBIM has prevented thousands of people from illegally entering the United States.


General Services Administration
Managed Service Office (MSO)
USAccess Program (HSPD-12)

The Administrator has challenged GSA to become a more paperless organization as an example to their client agencies. This has led to an initiative to look across all departments and regions and adopt a single enterprise document management approach. As a teaming partner, Modis’ support on this program encompasses a broad range of IT-oriented Agile program and project management support, business analysis, software testing, taxonomy for IT systems, document management, IT records management, content management, system architecture, software training, system support, and customer-oriented software support.

Social Security Administration - United States of America

Social Security Administration (SSA)
Information Technology Support Services Contract II (ITSSC II)

As a subcontractor on the ITSSC II contract, Modis is providing support to SSA’s Office of Software Engineering (OSE) and the Disability Case Processing System (DCPS).

The OSE focuses on developing and providing software systems and services the business community requires to provide first-class service to the American public. Modis, with more than 15 years’ experience supporting IT modernization initiatives at SSA, offers technical leadership and resource management focused on software improvement and web/interface design including design alternatives, user-centered design, development, integration, implementation, and deployment for waterfall, hybrid and agile methodologies.

The DCPS mission is streamlining and simplifying the disability claims process. With our 30 year history supporting Medicaid/Medicare and Department of Labor (DOL) Office of Workers Compensation (OWCS) claims processing systems, Modis will provide the expertise, technical knowledge, and IT Subject Matter Expertise necessary for the SSA's DCPS program to continue its Agile-based development, and modernize the overall program process.

Department of Labor - United States of America

Department of Labor (DOL) Office of Workers Compensation (OWCP)

The Division of Coal Mine Workers' Compensation, or Federal Black Lung Program, administers claims filed under the Black Lung Benefits Act. The Act provides compensation to coal miners who are totally disabled by pneumoconiosis arising out of coal mine employment, and to survivors of coal miners whose deaths are attributable to the disease. The Act also provides eligible miners with medical coverage for the treatment of lung diseases related to pneumoconiosis. Modis first supported this agency in the late 1980’s developing the Black Lung System used to process medical claims filed by energy workers.

More recently, Modis led the Energy Compensation System (ECS) re-engineering effort for the Office of Workers Compensation Programs (OWCP) at the U.S. Department of Labor. The Energy Compensation System (ECS) is a major application that provides a claims management system to support The Division of Energy Employees Occupational Illness Compensation (DEEOIC) core business functions in administering the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) of 2000.

Department of Defense - United States of America

Department of Defense (DoD)
U.S. Air Force (USAF)
U.S. Strategic Command Information Technology
Capabilities Contract II (ITCC II)

The scope of this contract is to provide core IT infrastructure capabilities and services to USSTRATCOM and its customers. The contractor will work with government civilians, military personnel, and other contractors while performing duties.

During the life of the contract, the USSTRATCOM headquarters is scheduled to move into a new building currently under construction. When this happens, ITCC II scope will temporarily increase to include remaining USSTRATCOM IT capabilities in the existing building, and to provide IT services and capabilities within the new headquarters building, both during and after the move.

Under the ITCC II program, Modis GS personnel provide system engineering, integration, operational, logistical, maintenance, configuration management and system administration support to the command’s IT infrastructure. The STRATCOM infrastructure includes multiple local area networks that comprise approximately 13,000 personal computers, workstations and fixed and mobile servers running on commercial or government software.

Department of Defense (DoD)
Defense Manpower Data Center (DMDC)

Modis GS personnel have been supporting the design, development and deployment of the Real-Time Automated Personnel IDentification System (RAPIDS), as well as the Defense Enrollment and Eligibility Reporting System (DEERS) since 1998. The Defense Enrollment Eligibility Reporting System (DEERS) includes over 23 million records pertaining to active duty and reserve military and their family members, military retired, Department of Defense (DoD) civil service personnel, and DoD contractors. DEERS is comprised of the National Enrollment Database (NED), the Person Data Repository (PDR), and several satellite databases. This system provides accurate and timely information for supporting DoD ID smart cards. The Real-time Automated Personnel Identification System (RAPIDS) application provides on-line access to information in the DEERS database. Over 900 RAPIDS sites in 23 different countries use DEERS data to provide ID cards or related personnel support to eligible persons.

Centers for Medicare and Medicaid Services

Centers for Medicare and Medicaid Services (CMS)
Enterprise Data Services Contract (EDSC)

The EDSC is intended to support important aspects of CMS’ Enterprise Data Environment (EDE), the central technical vision in the agency’s effort to establish enterprise-level capability to manage, capture and analyze core data assets. This initiative establishes the foundation for modernizing CMS’ data systems, and for supporting the transformation of business and information systems to meet CMS’s overall mission to ensure effective, up-to-date healthcare coverage, and to provide transparency into federal healthcare data.

Under the contract, Modis provided innovative and cost-effective master data management, enterprise portal, business rules management governance, oversight and engineering services.

Centers for Medicare and Medicaid Services (CMS)
Program Integrity Modeling and Analytic Support Contract (PIMAS)

As the largest payer for healthcare services, CMS covered programs are a target of schemes to defraud federal healthcare programs of billions of dollars annually. As mandated by Section 4241 of the Small Business Jobs Act of 2010 (Public Law 111-240), the CMS shall use predictive modeling and other analytic technologies to identify and prevent fraud, waste, and abuse in the Medicare Fee-for-Service (FFS) program.

The purpose of this contract is to acquire services to support the Centers for Medicare and Medicaid Services (CMS) Center for Program Integrity (CPI) in its efforts to strategically combat waste, abuse and fraud across Medicare, Managed Care and Medicaid programs. The Modeling and Analytic Contractors serve an essential role in performing data mining and other analytic services to develop algorithms (models), edits, and studies in the detection and prevention of waste, abuse and fraud to support program integrity investigations and administrative actions. The Modeling and Analytic Contractors deploy the algorithms into the IT solution for generating leads for investigations.

Modis personnel provide hands-on technical expertise working with data from Provider Enrollment, Chain, Organization System (PECOS), Common Medicare Environment (CME), Chronic Conditions Warehouse (CCW), Integrated Data Repository(IDR), Enhanced Coordination of Benefits Agreement (COBA), Transformed Medicaid Statistical Information System (T-MSIS) & Medicaid Analytical Extracts (MAX) and leveraged advanced analytics to identify potential fraud, waste or abuse in the Medicare and Medicaid programs.

City of Minneapolis

Minneapolis has one of the most stable economic bases in the country, and includes global leaders within its broad, successful business community. In order to serve its community better, the City of Minneapolis designed a project to align data needs with business requirements. Modis provided project management for this engagement.

Modis’ project manager (PM) worked with a team from the City to analyze, prioritize and facilitate database changes. The PM documented, developed and published the data team’s project plan, data analysis documentation and data models/schemas for implementation. Deliverables for the scope of services included a detailed project plan for implementation of changes, summary of action Items, risks, technical & business requirements analysis and more.

Los Angeles Public Library

The Los Angeles Public Library is a system of 72 branches throughout the city, serving one of the largest and most diverse populations in the U.S. The library needed technical staff to perform HP NonStop (Tandem) platform-related services. One of the library’s major goals was to maintain delivery of electronic information services to the public, and this platform played a critical part in accomplishing that goal.

Included among these resources were more than 150 subscription research databases, eBooks, online reference services and the library’s own catalog of more than 6 million items. The library selected Modis as a prime vendor to provide the staff to support this contract. Our consultants played key roles in tackling the vital issues of the library’s website and extensive database access.

North Carolina Department of Health and Human Services

This international financial services provider is one of the largest in the world, made up of an international network of brands with first-class products and brings together the expertise of specialists in the fields of property and casualty insurance, life and health insurance, asset management and banking.

Modis has staffed multiple projects within the Department of Health and Human Services since 1996, including development and maintenance to current systems that impact multiple department programs, compliance initiatives and systems. Modis also contributed to the networking team that installed and supported the Department’s infrastructure.

San Antonio City Public Service Division

San Antonio is the seventh most populated city in the country as of 2016. San Antonio’s City Public Service division hired Modis to provide project management and general SAP consultants for two major SAP implementations. Modis project managers directed the SAP/Business Information Warehouse sizing effort for CPS. Our duties for this two-year project included:

  • Coordinating vendor meetings and facilitated technical presentations on behalf of CPS
  • Drafting the SAP infrastructure request for proposal
  • Designing transport management procedures and managed transport importation
  • Managing and guiding all SAP R/3 and BW software installations
  • Managing installation of the CCS & FERC Industry Solutions, and the upgrade of the SAP BW package
  • Designing initial authorizations configuration for SAP and BW project teams
  • Rolling out SAPGUI to more than 1,800 CPS users
  • Installing Internet transaction server components