Dispatch Services and Field Service Scheduling | Modis

Field and Dispatch Services

Modis Posted 29 April 2020

95,000 technicians available for rapid response in US & Canada.

Flexible Dispatch Services

With approximately 600 sites supported throughout the United States and Canada, over 14,000 total end-users and an estimated 1,500 tickets per quarter, Modis is the partner you want on your side. Our flexible response models and solutions allow your businesses to continue operating with minimal disruptions.

We build our dispatch services level commitments based on customer requirements and needs. 4 hour response time, VIP support, next business day onsite and after-hours and weekend support – whatever you need, our technicians are here to support you.

Dispatch Technician Skill Levels

Intermediate DSS HW/SW Support

  • Standard deskside support
  • 2 + years enterprise experience
  • Industry certifications (A+, etc.)
  • 90 + rating in our dispatch tools

Advanced DSS HW/SW Support

  • Advanced deskside support
  • Mac support experience
  • 3+ years enterprise experience
  • Industry certifications (A+, MCSE/MSCA, etc.)
  • 90+ rating in our dispatch tools

Network Engineer

  • Experience in planning, implementing and managing IT networks
  • 3+ years enterprise network experience
  • Industry certifications (Network +, CCNA, etc.)
  • 90+ rating in or dispatch tools

Cable Skilled Techs

  • Experience in installing, maintaining and repairing IT related cable infrastructure
  • Expertise in CAT5e, CAT6, and fiber optic cabling, terminating, patch panels, hanging and configuring Wi-Fi & camera systems
  • Test/Troubleshoot network issues
  • 2+ years network cable infrastructure
  • 90+ rating in our dispatch tools
  • Desktops & laptops
  • Servers
  • Printers & multi-function devices
  • Peripherals
  • Hardware/software break-fix support
  • IMACs
  • Hot spare management & swaps
  • Routine & preventative maintenance
  • Deployments & refresh projects
  • Distributed locations without full-time resident technicians
  • Backup or project support for campus and distributed campus locations
  • Asset management
  • Ticket data & work history
  • SLA compliance
  • Critical issue resolutions
  • Volume forecasting
  • Invoicing
  • Ad-hoc/customized reporting
  • Superior partner rating
  • Best-in-class service level attainment
  • Industry-leading customer satisfaction
  • Industry standard SLAs

Industries we service for these dispatch services

  • Industrial
  • Manufacturing
  • Transportation/Aviation
  • Defense
  • Pharmaceutical
  • Insurance
  • Financial
  • Retail

You know where your organization is heading, let us help you get there. Learn more about our services or start a conversation today.

Contact us today.

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