Field and Dispatch Services

95,000 technicians available for rapid response in US & Canada.

Flexible Dispatch Services

With approximately 600 sites supported throughout the United States and Canada, over 14,000 total end-users and an estimated 1,500 tickets per quarter, Modis is the partner you want on your side. Our flexible response models and solutions allow your businesses to continue operating with minimal disruptions.

We build our dispatch services level commitments based on customer requirements and needs. 4 hour response time, VIP support, next business day onsite and after-hours and weekend support – whatever you need, our technicians are here to support you.

Dispatch Technician Skill Levels

Intermediate DSS HW/SW Support

• Standard deskside support
• 2 + years enterprise experience
• Industry certifications (A+, etc.)
• 90 + rating in our dispatch tools

Advanced DSS HW/SW Support

• Advanced deskside support
• Mac support experience
• 3+ years enterprise experience
• Industry certifications (A+, MCSE/MSCA, etc.)
• 90+ rating in our dispatch tools

Network Engineer

• Experience in planning, implementing and managing IT networks
• 3+ years enterprise network experience
• Industry certifications (Network +, CCNA, etc.)
• 90+ rating in or dispatch tools

Cable Skilled Techs

• Experience in installing, maintaining and repairing IT related cable infrastructure
• Expertise in CAT5e, CAT6, and fiber optic cabling, terminating, patch panels, hanging and configuring Wi-Fi & camera systems
• Test/Troubleshoot network issues
• 2+ years network cable infrastructure
• 90+ rating in our dispatch tools