know what to pay top talent
Monitors and controls computers and peripheral data processing equipment. Enters commands using computer terminal and manages controls on computer and peripheral equipment. Monitors the system for failure or errors and responds by addressing issues or notifying a supervisor. Loads peripheral equipment such as tapes and printer paper for operating runs. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a project leader or manager, though some ingenuity and flexibility is required. May require an associate degree and 0-5 years of experience as a computer operator.
Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision and usually reports to a supervisor. May require an associate degree in a related area. This is an entry level position and experience may not be required.
Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate degree in a related area and 0-5 years of experience.
Supervises and coordinates activities of help desk personnel. Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Develops escalation and resolution procedures and ensures help desk personnel adhere to these procedures. Trains, coaches and mentors help desk personnel. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to a department head. Significant ingenuity and flexibility is expected. Manages others and has some authority for personnel actions. May require a bachelor’s degree and at least 5 years of experience.
Oversees the day-to-day operations of LAN/WAN and related hardware or software. Makes recommendations for products and services enhancements, manages network security, maintains systems and troubleshoots a variety of issues. Relies on knowledge and professional discretion to achieve goals. Usually reports to a department head. May manage others. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree in area of specialty and 2-5 years of relevant experience.
Configures, tests, maintains and resolves issues related to LAN. Provides troubleshooting support to end users. Installs workstations. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a project leader or manager, though some ingenuity and flexibility is required. May require an associate degree in a related area and 0-5 years of relevant experience.
Installs, tests, monitors, upgrades, troubleshoots and repairs computer systems, networks and peripherals. Manages user account information, including rights, security and systems groups. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a project leader or manager, though some ingenuity and flexibility is required. May require an associate degree or its equivalent and 0-5 years of relevant experience.
Provides technical assistance to end users by answering questions or troubleshooting issues. Documents interactions with end users and recommends improvements. Responsible for evaluating operational efficiency of different IT systems. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a project leader or manager, though some ingenuity and flexibility is required. May require an associate degree in a related area and 0-5 years of relevant experience.