Outsourcing & Managed Services

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Our team of experts commit to building the solutions you require, on time and within budget. These solutions will be tailored to your business requirements throughout the IT, Engineering and Life Sciences spectrum.

We perform this service through our global network of Delivery Centers & Centers of Excellence, allowing us to deliver a fully-customized solution, on an onshore, nearshore or offshore basis. Entirely depending on your needs.

Application support and Maintenance Application Managed Services

Modis Managed Services give you solutions and services that are both agile and pragmatic. This proven expertise quickly and efficiently enables change and expedites projects, to minimize complexity, maximize performance and improve resource planning. Our application services can deliver applications and maintenance solutions that are specifically designed to drive efficiency and effectiveness. We offer managed services solutions for Testing & Validation, and Application Support to ensure high usability, performance and quality assurance while releasing new products and devices. Whether it’s on-site, off-site and offshore, or from large enterprises to single applications and small businesses, your IT can run simpler and better with Modis. Our services can be provided with flexible, multi-tiered pricing models. We’re here to help you transform your business by modernizing your IT and realizing innovation!

BPO Services

Our business process outsourcing expertise drives both productivity and efficiency. We offer a diverse range of services across multiple business functions and processes – finance, administration, project management, supply chain, dispatch services and more.

As we strive to bring added value to our partners, we are here to connect your business with flexible Business Process Outsourcing solutions. Our BPO expertise drives efficiency and productivity, scalability and sustainability. We offer a diverse range of services and Shared Service Center options across multiple business domains. Our experts will build tailored solutions for your needs in Project and Program Management, Business Processes Management, Service Management, Supply Chain Management, Technical Support, Operations Management, Sales Enablement, Finance, Administration, HR Services and more.

Our Modis Innovation and Automation Lab is driving continual optimization of our BPO services through Workflow and Robotic Process Automation, Analytics and Reporting automation. We provide flexible delivery options, for onshore, offshore or a combination of both to maximize the value, quality and cost-effectiveness that you gain from our BPO services.

Cloud managed Services

Migrating to the Cloud isn’t a choice, it’s a necessity in order to keep up with, and outpace, your competition. We provide services to manage the end-to-end solution stack running in the Cloud and On-Premises. Whether it’s Cloud consulting, migration of applications or managing applications in a cloud platform, we manage and broker the most cost-effective cloud services so you continue to receive right-sized solutions for your organization. Modis has a deep knowledge of Cloud technologies including AWS, Azure, Google Cloud and Salesforce. With 100s of practitioners spread across the globe and some selected countries accredited as Microsoft Gold Certified Partner, Salesforce Certified Professional and AWS Advanced Consulting Partner, we are best positioned to help you with your Cloud initiatives.

Data Center Operations

Our Data Center Services enable you to build more cost-effective, reliable and sustainable IT solutions to satisfy your data center needs. We manage day-to-day large centralized computer environments, across multiple technologies with strong expertise and focus on quality and efficiency. Our data center services include systems operations, technical support, backup and recovery, storage management, performance and capacity analysis, systems security, planning and more across all leading technologies and vendors.

Our Modis Innovation and Automation Lab is leading everyday automation and analytics initiatives, continually improving the value, quality and cost-effectiveness of our data center services. We offer flexible delivery models and solutions, providing onshore and offshore delivery options or an efficient combination of both. These are complemented by our automation capacity, enabling our clients to stay competitive in an ever-changing market.

End-User Device Support Desktop and Mobile

Migrating to the Cloud isn’t a choice, it’s a necessity in order to keep up with, and outpace, your competition. We provide services to manage the end-to-end solution stack running in the Cloud and On-Premises. Whether it’s Cloud consulting, migration of applications or managing applications in a cloud platform, we manage and broker the most cost-effective cloud services so you continue to receive right-sized solutions for your organization. Modis has a deep knowledge of Cloud technologies including AWS, Azure, Google Cloud and Salesforce. With 100s of practitioners spread across the globe and some selected countries accredited as Microsoft Gold Certified Partner, Salesforce Certified Professional and AWS Advanced Consulting Partner, we are best positioned to help you with your Cloud initiatives.

Network Support

Every business depends on the ability of its employees to access company business applications anytime from everywhere and to communicate internally and externally. The availability of the enterprise network is crucial for every business. Our team can guarantee Network uptime SLAs and help you keep your network highly available, greatly reducing the potential risk to your business operations or the service you provide to your customers.

Our network support services can manage their IT network, provide proactive 24x7 monitoring, and effectively troubleshoot and deal with any unexpected network issues, ensuring consistent network performance, minimizing downtime and increasing workforce productivity.

Service Desk

IT Service Desk is one of our most matured capabilities, with more than 12 years of global experience. Our solutions offer you the freedom to focus on your core competencies and services, while providing your end users with a best-in-class service desk experience. We design, implement and manage Tier I, II and III solutions across various platforms with multi-language support requirements and flexible coverage options. Our offerings range from basic Help Desk to fully-integrated Enterprise solutions in a dedicated or multi-client environment with global reach.

At Modis, we offer you a customizable service which is cost-effective, consistent and transparent, delivered on, near or offshore from any of our Modis Service Centers or from within client premises. We constantly evolve our services through innovative automation solutions and efficiency projects led by our Modis Innovation and Automation (MIA) Lab. At the same time, we put special focus on training and upskilling our employees to ensure that all delivered services meet our clients’ highest standards of excellence.

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