IT Outsourcing/Service Desk

Erfurt, Leipzig, Boeblingen, Germany

End-to-end reliability

Our IT Outsourcing/Service Desk Center is founded on more than 20 years of experience in IT support in Germany.

Over time, we have brought smart minds from more than 30 countries support to our Center to support clients all over the world in 180 countries and covering more than 25 languages.   

And here, we provide the critical link between your users, technical staff and management. At our Delivery  Center, we tailor our services to your exact requirements and business needs. This isn't a one-off process. Throughout, we ensure continuous alignment on your needs. 

Delivering optimum results

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Partnership is a focus of our work. We believe that by fostering long-term partnerships with our clients, we can keep optimizing our work over the course of our relationship, ensuring that our high-quality work continues to improve.

To that end, we maintain individual Service Level Agreements and we tailor our support hours, tools and platforms or use existing solutions where feasible. Everything suited exactly to your needs.

That's why 75% of our clients stay with us for more than eight years and we have 95 service desks currently in operation.

Onsite expertise

  • 1st, 2nd, 3rd level services
  • Single point of contact
  • Remote Support CTS
  • Service / Project Management
  • Project Management
  • User Administration
  • IMAC coordination
  • Mobile devices Support
  • POS services
  • IP telephony
  • Video conferencing
  • eDC and eDiary support

Technologies deployed

  • Incident Management
  • Service Management
  • Request Fulfillment
  • IMAC Asset Administration
  • Project Office
  • Tracking / Monitoring 
  • End-to-End responsibility

Our global experts are ready to help your business