Outsourcing & Managed Services

People-powered solutions

As a global community of specialists, we connect the smartest people and brightest businesses to the opportunities they need to flourish.

Our Outsourcing and Managed Services are built on years of refining methodologies, our commitment to our people and our deep understanding of the industries in this sector. 

Our range of services and solutions enable you to rapidly increase productivity, efficiency and agility. And when you entrust an operation to us we always guarantee the highest quality outcomes. On time. Every time.

Which means when we partner with you, your challenge is our challenge.

Application support and Maintenance Application Managed Services

We’re here to help you transform your business by modernizing your IT and realizing innovation. When we deliver transformative change through our applications and maintenance solutions, we put speed and efficiency at the forefront. Our teams have a wide variety of expertise and specialisms which allow us to provide these solutions in agile and pragmatic ways.

And our proven methodologies expedite projects, minimizing complexity while getting the most out of performance and resource planning. maximize performance and improve resource planning.

Whether you require a partner on-site, off-site or off-shore for solutions ranging from huge enterprise applications to small business apps, our teams can mobilize rapidly and take opn the work. Our Application Support and Maintenance solutions include:

  • testing & validation to optimize applications and ensure that product development will deliver maximum value for users and your business
  • application support to ensure high usability, performance and quality assurance while releasing new products and devices
  • multi-tiered pricing models to ensure you have the solution you require at a scale that matches your business's needs

BPO Services

Our Business Process Outsourcing expertise is built on the solid foundation of our network of smart minds. The IT specialists in our team enable us to deliver a range of services covering multiple business functions and process: financial, administrative, project management, supply chain management, dispatch services and more.

Throughout, we strive to bring added value to our partners. And our BPO expertise unlocks value by driving efficiency, productivity, scalability and sustainability. Aur Modis Innovation and Automation Lab drives continual optimization of our BPO services through Workflow and Robotic Process Automation, Analytics and Reporting automation.

All of this is delivered with flexibility for your business needs. We have options for delivery onshore or offshore and our our experts will build tailored solutions for your needs across:

  • Project and Program Management
  • Business Processes Management
  • Service Management
  • Supply Chain Management
  • Technical Support
  • Operations Management
  • Sales Enablement
  • Finance
  • Administration
  • HR Services

Cloud Managed Services

Migrating to the Cloud isn’t a choice. It’s a necessity. And when you partner with Modis, we ensure that you can keep up with - and outpace - your competitors.

We do that by providing our deep expertise through our hundreds of specialists around the world, with accreditations as Microsoft Gold Certified Partner, Salesforce Certified Professional and AWS Advanced Consulting Partner in certain countries.

These Modis experts can help you employ the right Cloud technologies - including AWS, Azure, Google Cloud and Salesforce - and take on the management of the entire end-to-end solution, running either (or both) in the Cloud and On-Premises.

So whether your business requires Cloud consulting, the migration of applications or to manage applications in a cloud platform, we manage and broker the most cost-effective and right-sized solutions for your organization.

Data Center Operations

In an ever-changing market, our Data Center solutions are designed to enable you to build more cost-effective, reliable and sustainable solutions for your data center needs.

We provide the day-to-day management of large, centralized computer environments, across multiple technologies. With the expertise of our global network of IT specialists, we are able to deliver this management with quality, efficiency and reliability.

And at our Innovation and Automation lab, we lead everyday automation and analytics initiatives, continually improving the value, quality and cost-effectiveness of our services. All offered with flexible delivery models, onshore, offshore or an efficient combination of both.

Our data center services, delivered across all leading technologies and vendors, include:

  • systems operations
  • technical support
  • backup and recovery
  • storage management
  • performance and capacity analysis
  • systems security
  • planning

End-User Device Support Desktop and Mobile

Devices and applications that help employees work efficiently and productively are a vital part of the operations of every company. Our IT specialists can help you maintain a high level of quality across your devices and applications while effecting a low operational cost.

We deliver these improvements to operational efficiency and reductions in your investment in IT resources by providing:

  • Installation, Move, Add, Change, and Disposal (IMACD) services
  • routine and preventative maintenance
  • break-fix and support
  • hot spare management and full asset management through dispatch, resident and deployment services

Network Support

We all depend on the ability of employees to access business applications anytime, from anywhere and to communicate internally and externally. And we know how crucial the availability of your enterprise network is to your business.

Our team can guarantee network uptime through SLAs to ensure your network is highly relatable and greatly reducing the potential risk to your business operations or the services you provide your customers.

Our network support team is committed to:

  • managing your IT network
  • providing proactive 24x7 monitoring
  • effectively troubleshooting and dealing with any unexpected network issues, ensuring consistent network performance, minimizing downtime and increasing workforce productivity

Service Desk

Our IT Service Desk has over 12 years of global experience giving your end users a best-in-class service desk experience. This assurance gives you the freedom to focus on your core competencies and services.

We design, implement and manage Tier I, II and III solutions across various platforms with multilingual support requirements and flexible coverage options.

Our offerings range from basic Help Desk to fully-integrated Enterprise solutions in a dedicated or multi-client environment with global reach.

We can also offer your business a fully-customizable service which is cost-effective, consistent and transparent, delivered on, near or offshore from any of our Modis Service Centers or from within client premises.

We constantly evolve these solutions through innovative automation and efficiency projects led by our experts at the Modis Innovation and Automation (MIA) Lab. At the same time, we put special focus on training and upskilling our employees to ensure that all delivered services meet the highest standards of excellence for our clients.

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Our global experts are ready to help your business