We solved our client's challenge by taking on their SDC (Shared Delivery Center) and TSS (Technical Support Services). When they placed these in our hands, our client knew they weregiving them to a top-tier expert in strategic workforce management.
All of our managed services were defined in detail in Service Level Agreements. We also instituted KPIs and metrics for all service delivery.
Our team ensured that several core services were in scope:
- Infrastructure Services
- Data Center Services
- Network Services
- End User Device (Mobile/ Desktop)
- Service Desk
- Enterprise Network Support
- Client Device Support
- Systems Management Operations and Project Management
The depth of service provided and governance systems in place, assured our client of our ability to provide a consistent quality and speed of delivery.