Our client in the transit industry is seeking a Senior Business Analyst for a 6 month contract with a possible 6 month extension. The Business Analyst will help effectively address fare evasion, among many other measures. Our client relies on the work of Revenue Protection’s Fare Inspectors (FI). FIs educate Customers, inspect Customers’ fare media and if they suspect that a Customer has violated fare infraction by-law, issue fare infraction tickets.
Currently, Revenue Protection lacks the technology to electronically issue, process, manage, analyze and transfer fare infraction tickets. The purpose of the Mobile Ticketing project is therefore to deliver the Mobile Ticketing solution for Revenue Protection which would, as an overview, help to create and issue fare infraction tickets electronically using a smarephone-based mobile app and wireless mobile printer, collect, process and store fare infraction ticket data, provide analytical and administrative functionality, and communicate with Toronto Court Services.
The Business Analyst will be a key resource, analyzing and preparing relevant documentation to support the project including current and future states and gap analysis, requirements, solution and process modelling. He or she will work closely with the business day-to-day in order to help deliver on the Mobile Ticketing initiative.
Description of Duties / Scope of Work:
Reporting to the Manager – Business Architecture, and taking day-to-day work direction from Revenue Protection management, the Operational Business Analyst will be responsible to:
Mandatory Skills / Certification:
Other Skills / Certification: