Lead, coordinate and monitor ticket support for health service providers provisioned on to LTCCASB/CCIM hosted MIS and HRIS, and escalate as required.
Monitor ongoing requests for service (e.g., onboarding, mergers), coordinate resources to meet requests and communicate expectations to health service provider clients.
Manage the overall secretariat of LTCCASB/CCIM governance structures including meeting preparation, follow up on action items, and circulating detailed minutes. Facilitate working group sessions both internally and externally as required.
Create, manage, and publish communications through the approval process
Work with senior management to prepare for executive briefings and respond to requests for information. Provide/prepare stakeholder communication documents, executive level presentations, reports, and briefing materials.
Provide business needs analysis and create business and system requirements documentation, including functional and non-functional requirements, use cases, and data and process flow diagrams
Follow industry best practices, processes, and policies that are required to maintain and support privacy and security requirements.
· 2+ years working in Public Sector in Health Care
Experience with Microsoft Dynamics GP, BSSI HFM and Logibec Quadrant Workforce Solutions
Experience with the following technologies:
MS Power Point
Knowledge of ITIL and service management industry best practices including execution of change management and incident management processes
Experience with coordinating Service Desk operational activities and technical projects that involve Personal Information Protection and Electronic Documents Act (PIPEDA)