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Customer Service Representative

Ref: JN-072022-334981

Publié le 20 July 2022
Sciences de la vie

Modis Life Sciences is Is recruiting on behalf it’s client, a leader in the pharmaceutical industry a:


  • Ensure order management, returns, complaints handling, and other activities part of Customer Service.
  • Establish strong relationship with distributors and affiliates
  • Respond in a timely manner to all customers inquiries promptly, identify issues and concerns and provide appropriate solutions.
  • Review of all terms and conditions, including price
  • Issue Commercial invoices, Proforma invoices, Credit notes and Commissions
  • Supervise delivery dates and provide relevant information to the customer
  • Issue or review shipping documents or any other documents needed for export, import or banks
  • Manage Clinical Trial orders for non-IIT studies
  • Interact daily with inventory management and our warehouses for order fulfilment
  • Responsibility for tracking shipments from our warehouses to the final customers and handling any damage or return that may occur.
  • Update the database Supply info to have up-to-date information.
  • Manage any Change Control Request for designated countries.
  • Invoice/credit memo and credit return management.
  • Provide support and documents for audit purposes (logistics, finance, etc.).
  • Maintain database for orders, product returns, credit notes and credit returns.
  • Product Return management (due to transport damages, mix ups or too short shelf life) and responsibility of keeping files up to date.
  • Close cooperation with other departments, such as Logistics Operations, Quality Assurance, Finance, Manufacturing, Marketing and Drug Safety & Risk Management to fulfil processes in place.
  • Responsibility to notify any discrepancy in any Customer Service’s
  • Establish new processes regarding specific countries.
  • Identify business needs where needed and make recommendations to streamline the distribution of Celgene’s products.
  • Ensure the appropriate EHS, GDP and cGMP standards are maintained.
  • Support GDP activities as defined in relevant procedures.

Required Competencies:

  • A business/administrative school graduate or equivalent in industry experience
  • Strong interpersonal skills, team player and willingness to work in an environment where individual initiative and accountability to the team are required.
  • Ability to work with limited day to day supervision
  • Excellent written and oral communication skills.
  • Ability to work and perform productively in a fast-paced and rapidly changing environment.
  • Strong PC experience and Microsoft software (MS Office) experience
  • Fluent in English and French.