Ref: JN-122021-232412

Publié le 08 December 2021

Role: Process Analyst (m/w).

Location: Zurich

Start: January 2022

For one of our client we are currently looking for a Process Analyst (m/f), who is passionate about his craft. If you have interests in this field of work and are motivated by technology, this job is for you!

  • Processing of major incidents
  • Ensuring rapid resolution with the required specialists
  • Ensuring that the communication is appropriate to the target audience via channels appropriate to the situation
  • Document the cases, initiate & track the following problem management process
  • Further development of the incident & problem management processes
  • Collaboration and management of projects within the framework of the development of a global IT Control Center
  • Optimize and document the critical paths, workflows and EoD processing of the core applications and initiate improvements, e.g. in ticket handling

  • Completed studies in computer science or business informatics as well as several years of professional experience in the IT environment in the banking or insurance environment
  • Practical know-how in the areas of operational monitoring, EoD processing and process documentation
  • Experience in optimization/automation of EoD processes in complex IT system landscapes in large companies such as banks or insurance companies
  • Excellent written and verbal communication and interpersonal skills
  • Fluency in English and German is mandatory