Global Network Operations Center (GNOC)


In 2016 after the acquisition of Alcatel-Lucent by NOKIA the Global Network Operations Centre (GNOC) and the Global Network Engineering and Integrations Centre (GNEIC) in Timisoara, Romania were consolidated into a Global Service Delivery Center`. The Timisoara GSDC is among the five centers globally that were created to deliver services, relating to the Alcatel-Lucent product range serving Telco clients globally.

Modis is delivering a GSDC Managed Service to ALU since 2012.

Main Tasks

  • Common GNOC services 24x7 1st Level NW Support, Network Monitoring, Trouble-shooting, Incident management
  • Engineering and Integration Services (GNEIC) 8x5 Network commissioning and integration of network elements
  • Network optimization and planning (2G / 3G RAN) 12x5
  • Reporting development solutions
  • Vendors: Ericsson, Huawei, NOKIA, Nortel, ALU, ZTE, Cisco, Juniper
  • Technologies: 2G/ 3G, RAN, Transmission, Core, IP / Data
  • Languages: English, French, German, Dutch


  • Modis ramped-up 260+ employees for 18 months
  • Maintained low attrition among Modis population
  • Registered significant improvement in SLA / KPI delivery
  • Positive customer perception for delivered service