Return to jobs

Junior Major Incident Specialist

Ref: 0405-1053

on 24 November 2021
Zola Predosa
Tipo contratto
I candidati ambosessi (L.903/77) sono invitati a leggere l'informativa sulla privacy.


Manage Major Incident

Support and drive the progression of Major Incidents Management requests.

Be responsible for ongoing and clear communication to customers and internal stakeholders.

Handle Incident Management escalations, follow-up, customer coordination and providing reports such as RFO, Incident Report and Root Cause Analysis.

Answer queries of Sales / Store Manager and coordinate with Support team/NOC for faster resolution.

Ensure that incident process is managed correctly, and all incidents are escalated through the different teams in a timely manner

Ensure that all major incidents are closed with detailed accurate information.

Provide reports such as RFO, Incident Report and Root Cause Analysis.


· 1-year Major Incident Owner position

· Good understanding of technologies IP, Web Ecommerce, Infrastructure and web applications

· Strong customer focus & ability to learn, autonomy, capacity of initiative

· Excellent oral and written communication skills, team player, good listening skills

· Work effectively under pressure

· Follow procedures and policies defined as best practices to comply with audit requirements.

· ITIL v3 Foundation (nice to have)


Candidate will also provide on-call support and might be requested to work extra time or nightly in case of Major Incidents.

Lingue conosciute:

Inglese: Parlato Ottimo - Scritto Ottimo - Comprensione Ottimo

Disponibilità oraria: Totale disponibilità

I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l'informativa sulla privacy (Regolamento UE n. 2016/679).

Facsimile di domanda è disponibile al seguente link Facsimile domanda candidatura.

ATTENZIONE: Abbiamo rilevato la presenza in rete di molti annunci falsi; prendi visione dei nostri consigli per riconoscere i tentativi di truffa al seguente link.

Modis Divisione Specializzata di Adecco Italia S.p.A.” (Aut. Min. Prot. N.1100-SG del 26.11.2004).