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Junior Major Incident Specialist

Ref: 0405-1053

on 24 November 2021
Città
Zola Predosa
Tipo contratto
Permanent
I candidati ambosessi (L.903/77) sono invitati a leggere l'informativa sulla privacy.

Activities:

Manage Major Incident

Support and drive the progression of Major Incidents Management requests.

Be responsible for ongoing and clear communication to customers and internal stakeholders.

Handle Incident Management escalations, follow-up, customer coordination and providing reports such as RFO, Incident Report and Root Cause Analysis.

Answer queries of Sales / Store Manager and coordinate with Support team/NOC for faster resolution.

Ensure that incident process is managed correctly, and all incidents are escalated through the different teams in a timely manner

Ensure that all major incidents are closed with detailed accurate information.

Provide reports such as RFO, Incident Report and Root Cause Analysis.

Requirements:

· 1-year Major Incident Owner position

· Good understanding of technologies IP, Web Ecommerce, Infrastructure and web applications

· Strong customer focus & ability to learn, autonomy, capacity of initiative

· Excellent oral and written communication skills, team player, good listening skills

· Work effectively under pressure

· Follow procedures and policies defined as best practices to comply with audit requirements.

· ITIL v3 Foundation (nice to have)

FLUENT IN ENGLISH

Candidate will also provide on-call support and might be requested to work extra time or nightly in case of Major Incidents.

Lingue conosciute:

Inglese: Parlato Ottimo - Scritto Ottimo - Comprensione Ottimo

Disponibilità oraria: Totale disponibilità

I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l'informativa sulla privacy (Regolamento UE n. 2016/679).

Facsimile di domanda è disponibile al seguente link Facsimile domanda candidatura.

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