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We were tasked with transitioning JCI functions offshore from the US. The initial scope was for a 24x7 solution for L1 and L2 engineers.
This extended to further providing single sign-on server and application support.
We provided full L1 technical support for Identity Management and SSO Federation Services support for SiteMinder.
We also provided the talent for L2 advanced technical and server support for SS Federation Services and SiteMinder.
The client saw the results of a fully outsourced model for the delivery of the 24x7 operation for both L1 and L2 tiers.
We manage the full scope of employees for the function, including: recruitment, training, operations, quality and HR development together with provisioning of the infrastructure and hardware.
Our client was going through a business model transformation in its Field Service organization that required increased flexibility in its labor deploy...
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