On a daily basis your will perform the following tasks:
Resolve Basic Hardware and Software Issues reported to the Servicedesk
Support customers with computer related issues such as virus removal/password resets/email setup/software installs, devices operation issues
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Work with Field Services 1st, 2nd or 3rd level resolution groups to ensure tasks and incidents are resolved as soon as possible and inform the customer on actions taken
Akkodis are looking for a IT Service Desk Support to join our IT team, our chosen candidate would initially work onsite at our multinational client, located in Amsterdam.
IT Service Desk Support
This is an excellent opportunity to develop your career with Akkodis, a global consultancy with over 200 clients in the Netherlands. As a Akkodis consultant you can be assured we take pride in developing your skills and giving you access to cooperate with our global clients. As a global consultancy Akkodis strives to retain our consultants in order to provide new and exciting opportunities within our local and global community.
As IT Servicedesk professional you will execute remote technical support of users located across multiple locations in Europe.
Good understanding of computer systems, knowledge of Windows 7 and 10 operating systems, Office 365, mobile devices (Android, iOS) and other Microsoft products
You are able to diagnose and resolve basic software and technical issues
Active Directory knowledge
Ticketing systems knowledge
Experience in remote support of the users/customers
Understanding of Incident and Service Requests
Customer-oriented and cool-tempered
Analytical and troubleshooting way of thinking
Excellent communication and interpersonal skills and service oriented mindset
Dutch – fluent
English - fluent
Share your updated CV with me, and I will get back to you.