Vacature IT Service Desk Support in Amsterdam | Modis
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IT Service Desk Support

Ref: 15285171

Toegevoegd op 27 February 2023
Vacature locatie
Contract type


On a daily basis your will perform the following tasks:

Resolve Basic Hardware and Software Issues reported to the Servicedesk

Support customers with computer related issues such as virus removal/password resets/email setup/software installs, devices operation issues

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

Work with Field Services 1st, 2nd or 3rd level resolution groups to ensure tasks and incidents are resolved as soon as possible and inform the customer on actions taken


Akkodis are looking for a IT Service Desk Support to join our IT team, our chosen candidate would initially work onsite at our multinational client, located in Amsterdam.

IT Service Desk Support

This is an excellent opportunity to develop your career with Akkodis, a global consultancy with over 200 clients in the Netherlands. As a Akkodis consultant you can be assured we take pride in developing your skills and giving you access to cooperate with our global clients. As a global consultancy Akkodis strives to retain our consultants in order to provide new and exciting opportunities within our local and global community.

As IT Servicedesk professional you will execute remote technical support of users located across multiple locations in Europe.


Skills required:

Good understanding of computer systems, knowledge of Windows 7 and 10 operating systems, Office 365, mobile devices (Android, iOS) and other Microsoft products

You are able to diagnose and resolve basic software and technical issues

Active Directory knowledge

Ticketing systems knowledge

Experience in remote support of the users/customers

Understanding of Incident and Service Requests

Customer-oriented and cool-tempered

Analytical and troubleshooting way of thinking

Excellent communication and interpersonal skills and service oriented mindset


Dutch – fluent

English - fluent

Share your updated CV with me, and I will get back to you.

Thank you.

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