Vacature Onsite Support Engineer in 's-Gravenhage | Modis
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Onsite Support Engineer

Ref: 15219188

Toegevoegd op 18 November 2022
Vacature locatie
's-Gravenhage
Contract type
Project

Functieprofiel

We are looking for a Onsite Support Engineer to join our Akkodis IT team, our chosen candidate would work onsite at our client location, Den Hague.

Bedrijfsprofiel

Akkodis is a worldwide market leader in the field of HR Solutions that deliver agile end-to-end solutions for our customers, including professional staffing and consulting, project services, managed services, customised solutions, and outsourcing projects.

At Akkodis IT you are given the opportunity to grow continuously as an expert within your specialist field. We exist to connect the smartest people and brightest businesses to the opportunities they need to thrive.

Functie-eisen

Responsibilities include :

  • Assisting with installation of computer equipment
  • Coordination of worker moves including requests for network patching and setup of computing workspace
  • Provide desk side guidance to end users during computer installation
  • Guide clients through the computer asset refresh cycle by assisting with data backup/restore and application reinstall/configure
  • Potential travel to surrounding offices and client sites as required
  • Ensure new hires (JML) installs are completed on schedule
  • Adhere to all IMAC ticket handling procedures including timely updates of tracking systems

Knowledge, skills and experience required :

  • 5+ years of experience
  • Technical and analytical skills for desktop trouble shooting support (Windows 7/Windows 10 environment)
  • Understanding of Office 365 services and how they are used within Microsoft applications and online (SharePoint, OneDrive, Exchange, Outlook, Word, and Excel etc.)
  • Strong customer service skills
  • Knowledge of network printing and troubleshooting techniques
  • Ability to provide consistent and excellent customer support to clients from a variety of business groups, including management, with unique requirements
  • Candidate must be detail oriented and self-motivated
  • Knowledge of cloud will be added advantage
  • Resource willing to travel to various location based on the project requirement
  • Understanding of IT Security and best practices
  • Ability to work independently or as a part of a team
  • Knowledge of Operating System installation and machine prep
  • Knowledge of Mac and iOS is added advantage
  • Selected candidate will work at the client location hybrid option not possible

Benefits:

  • Competitive salary + 8% holiday allowance
  • Lease car with fuel card or public transport full reimbursement
  • Training budget
  • 24 holidays
  • Pension support based on the age (co-sharing)

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